Refund policy
1. Overview
At DW Store, we aim to provide quality products and a smooth bulk buying experience. Due to the nature of our wholesale and bulk purchasing model, our return and refund policy differs from standard retail stores.
2. Return Eligibility
We accept returns only if:
- The item is defective, damaged, or incorrect
- The return request is made within 7–14 days of delivery
- The product is unused and in original packaging
3. Non-Returnable Items
The following items are not eligible for return:
- Bulk clearance or final sale items
- Products purchased in large quantities (unless defective)
- Used, opened, or damaged items (not due to shipping)
- Seasonal or promotional items
4. Bulk Order Policy
Since we sell in bulk:
- Buyers are responsible for reviewing product details before purchase
- Returns on bulk quantities are strictly limited
- We do not accept returns based on resale performance or demand
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as proof
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Our team will review and offer:
- Replacement
- Store credit
- Partial or full refund (if applicable)
6. Refund Process
Once your return is approved:
- Items must be shipped back (if required)
- Refunds are processed within 5–10 business days after inspection
- Refunds will be issued to the original payment method
7. Shipping Costs
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer (unless the error is ours)
8. Order Cancellations
- Orders can only be canceled before they are processed or shipped
- Once shipped, the order cannot be canceled
9. Exchanges
We do not offer direct exchanges. If needed, you may:
- Request a return (if eligible)
- Place a new order
10. Contact for Returns
To initiate a return or report an issue:
- Email: support@dwstore.com
- Include: Order number + photos + issue details
Final Note
By placing an order with DW Store, you agree to this Refund & Return Policy.