Privacy policy

Last updated: May 1, 2026

1. Introduction

At DW Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

By using our site, you agree to the practices described below.

2. Information We Collect

a) Personal Information

When you place an order or interact with our website, we may collect:

  • Name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
b) Device Information

We automatically collect certain data, including:

  • IP address
  • Browser type
  • Time zone
  • Cookies and tracking technologies
c) Order Information

Details about products purchased, order value, and transaction history.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you (order updates, support)
  • Screen for fraud or risk
  • Improve our website and user experience
  • Send marketing emails (only if you opt in)

4. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal)
  • Shipping and logistics partners
  • Analytics tools (e.g., Google Analytics)

We only share information necessary to perform these services.

5. Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides us with the eCommerce platform to sell our products.

Your data may be stored through Shopify’s data storage, databases, and general applications, secured behind a firewall.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve site functionality
  • Remember user preferences
  • Analyze website traffic

You can disable cookies through your browser settings, but this may affect site performance.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Opt out of marketing communications
  • To exercise these rights, contact us using the details below.

8. Data Retention

We retain your information for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

9. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, or unauthorized access.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

11. Contact Us

If you have questions about this Privacy Policy or your data:

  • Email: support@dwstore.com
  • Or visit our Contact Us page